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If you don’t know the answer to that question, then it’s clearly been too long (or even worse, it’s never happened at all). An employee manual can be a useful tool for everyone in the dealership, but if it’s outdated, it can lead to some expensive problems. Ideally, you want to evaluate your manual yearly to ensure it’s current, but most buy here pay here manuals contain information that needs to be updated more often. Be sure to keep the signed original in each employee’s personnel file. Because their responsibilities go beyond the car lot, it’s necessary to include all the information employees need to manage the finance and payment process. Neglect can leave your dealership exposed to mistakes that often come with costly fines, so be sure to list any relevant regulations and penalties, both state and federal. Employees can bookmark the link for easy access, and any documents that require a signature can be printed separately, without having to print the entire handbook. Update changes in real time, and make your team aware of any changes by sending a quick email blast. It’s also possible to restrict edit access, that way only approved managers can make changes to the content. Digital copies are also convenient because they include online backups, and they’re viewable from mobile devices. It’s a lot more cost effective to pay for a lawyer’s time than it is to deal with a lawsuit caused by negligence. There is a lot of information to cover, but that doesn’t mean you have to go through it all in one meeting. Confirm that everyone received the new manual and set a deadline for employees to review it and turn in their affidavits. Take a few minutes to discuss the most relevant topics, but focus on how they can refer to the manual to help keep the dealership complaint. Non-compliance is a problematic issue for a lot of dealerships.Convert more leads into sales, retain more customers, and market inventory smarter. Make your job easier overnight with AutoRaptor. http://yifff.se/userfiles/creative-t3000-manual.xml

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By continuing to browse the site, you consent to our use of cookies. To learn more, please refer to our Privacy Policy. To Reveal Content) This manual WILL get you going down the right path. Less than a NICE steak dinner with your wife and a few adult beverages. Then do two cars, then three, then four. Make sure this business is for you. This ain’t for everyone. Before you know it, you will have 50 cars on the street. They allow people to find jobs, get their kids to school and doctors, and pursue their version of the American Dream. What a great story. Usually, cash is king BUT in the BHPH business CASH FLOW is king! It’s estimated that the BHPH business is a 70 BILLION dollar a year business. Get your piece of the pie! No traditional lending institution will lend them money. They do not fit the traditional lending profile. He makes a profit on the front end (the car) and the back end (the financing)! Customers agree to make an average down payment and to make weekly payments to the dealer.They sell cars to people who could never get financed at a traditional dealership. However, this service is at a price, a BIG price. They will pay high-interest rates, usually at the maximum state limit. That’s serious cash. It takes years to build the business to that level. He has MANY repeat customers and tons of referrals because he treats his customers “right”. In fact, if the car breaks, he fixes it with NO upfront cost to the customer. He just adds the cost to the end of the loan. This makes the customer SO happy. Plus the dealer keeps collecting weekly payments. He is in the business of collecting payments (also called notes. Hence the name, Note Lot), not making repossessions. After you sell the car, you have to get them to keep paying you (that is the tough part of the business). You are the dealership and finance company. You make ALL the profit on the deal, the front end gross and the back end gross. http://aquatrustfina.com/userfiles/creative-t2900-manual.xml

Of course, there are greater risks involved but the financial rewards can be outstanding to say the least. Particular attention is given to personnel, underwriting, collections, and financial management. You get all your money back. Not too bad! Plus, if you repossess a car, that’s FREE inventory to make more money. It’s FREE because the first buyer paid you a down payment that was equal to the amount you originally paid for the car. You WILL be “putting money on the street” with every deal. Ideally, you’d like to be break-even within 12 months or less. So, you need a buddy with some CASH or just build your BHPH business SLOWLY. This is BIG business. Remember though, once you run out of money, you are out of business (watch how much money you are putting on the street). You tell your customer, “When you get paid on Friday, I get paid on Friday. If I do not get paid on Friday, I will come get the car on Saturday”. Look at them straight in the eyes with a serious tone and voice and face. It can be dangerous. People need their car to get to work and get to the grocery store. You are taking their ride. Most successful note lots ONLY buy cars that they KNOW they can double or triple the price they paid. The goal is to sell the car for THREE times the price you paid. In a HOT market, you might only be able to sell it at twice the price you paid. PLUS, you make interest payments on the financing at rates of 18 and UP (know your state usury laws). The wholesaler buys the car and sells it to a note lot for a couple of hundred dollars profit per car. And then the note lot dealer doubles and even triples the price and finances the deal. Everyone wins! Your main focus needs to be on Location, Location, Location. The dealer license is no big deal if you are going to get a car lot. To reduce cost, let a mechanic rent out a portion of your lot for his business. He will do all your mechanical work for free in exchange for free rent. All you have to do is buy the parts! http://www.jfvtransports.com/home/content/electronic-printing-calculator-manual

(and with a dealer’s license and a sales tax number, you will buy all parts TAX-FREE). Parlay your profits until you have an inventory of 10 cars. Keep buying and selling until you have enough money to afford a decent location.Stop by each dealership once or twice a week asking if they have any “note cars” on trade they want to sell. Always be on the lookout for cars. From time to time, you will find a steal. (Do not get caught with no inventory. Even if your lot is full, keep looking for cars!). IDEALLY, the down payment is basically the amount you paid for the car (thereby eliminating your financial downside). Most note lots charge the maximum interest rate your state allows you to charge. Our world-class programs are recognized throughout the industry. You will find our staff of seasoned professionals to be among the best in the business. Collections Training Declaring WAR on Outstanding Monthly Payment Repossessions. Hard Nosed Training Experts Who aren’t Afraid to Push your Operational Limits One Day Intense Workshops guaranteed to Sweat your way to Profitability Heights never before imagined. Contact us today to solve your biggest problems hindering you from exponential growth and profitability. In this two-day course, we will interactively work through a sample chart of accounts, cash management, Related Finance Companies, Reinsurance, separation of duties, internal controls, and much more. This course will give your key leadership and accounting personnel information they need to better keep score in your business. In this three day -intense course, you will learn the best practices of Leadership, Accounting Supervision and Marketing and Merchandising. Join the ranks of the hundreds of independent dealers who have taken their business to the next level through the CMD program. Our extensive online library gives independent dealers the convenience of offering world class training, without stepping outside of your dealership. http://huntincesma.com/images/canon-speedlite-577g-manual.pdf

Contact us today to solve your biggest problems hindering you from exponential growth and profitability. You will receive mail with link to set new password. This workshop is a LIVE interactive session with an experienced trainer who provides hands on experience, usable techniques and real life situations to drive your BHPH business results to peak performance. In this role Mark was responsible for overseeing the day to day operation of three BHPH locations. His management role included hiring and training staff, buying inventory, managing reconditioning, advertising and promotion, deal structure, underwriting and collection of loans, managing delinquency and charge offs, and building the customer account base. He earned his certification as a Sales Trainer from Xerox Corporation, Leesburg, Virginia. He also earned designation as a Certified Analyst from Walter V. Clark and Associates, Chicago, Illinois. He is also a writer for several industry publications with articles on business analysis, operations, training, and industry trends. Details will follow upon registration. You will receive mail with link to set new password. The best results are often achieved by those with a very structured business model. In this business set policies and procedures are a requirement because inconsistent underwriting and collection procedures are detrimental to your success. Most customers who walk on your lot know their credit is less-than-perfect. Some simply need transportation, while others want a vehicle and need a credit makeover. Customers you might not look at twice on a franchise lot will be your best paying customers on a BHPH lot. The majority of these customers are honest people that aren’t afraid to work hard. Location, personnel, training, procedures, necessary forms, inventory, advertising and much more are on the to-do list.

If you’ve been around the BHPH block before, you can probably open an operation without too much assistance as long as you have a large quantity of cash for inventory. But if you’re new to this profitable niche of the automotive industry, you might need a “business in a box” solution. CarBiz, based in Sarasota, Fla., offers dealers a BHPH business model that is about as close as it gets. After attending training classes, almost any business-minded person with sufficient capital can open up a lot; no prior in-depth BHPH knowledge is required.A written manual that outlines all policies and procedures is the key to success (and fewer headaches). A complete policy and procedures manual should cover inventory, sales, operations, and collections. Sellersville Charge-A-Car Vice President Tom Brandis as been using this model since 1992 and runs two BHPH lots. “The policies keep the employees in line. I don’t allow them to deviate too much without making a phone call to me.” One major advantage of being an active DCF dealer is that you receive monthly composites which allow you to analyze your performance by comparing your performance to other DCF lots and benchmarks. The electronic composite consists of four pages. Another section includes figures to compare your results to other active DCF dealers. Aside from this data there are three bar graphs. The first graph, “Units Financed,” shows the number of units your lot financed for the month and how many units the top 10 DCF dealers financed. The second graph, “Average ROR,” shows your rate-of-return percentage compared to the top 10 dealers’ RORs. On these graphs, the top 10 are identified by number, not name, so the names of dealers aren’t disclosed. The third graph, “Retailed Financed Sales,” displays your monthly sales totals for the past two years. Graphs are also included to compare your figures to the top 10 dealers. Also included are the figures to compare your results to other active dealers. www.deolestatewinery.com/files/Dsc-Pk5500-Manual-Download.pdf

Two of the graphs compare you to the top 10 dealers, while the remaining two graphs include the dealer average, minimum and maximum figures alongside yours for comparison. They all compare your figures to average, minimum and maximum dealer numbers. The graphs are: The active DCF dealer will be assisted in location selection, generally 10 to 15 miles from the original location. Other BHPH dealers feel that the distance is not as important as the control factor of the operation, opting to open lots as far away as 75 to 100 miles from the original location. Each store follows the same structure which allows for consistency throughout the organization. Another option is to hire a consultant to help you keep watch over your performance, or if you are a CarBiz client you can subscribe to an Additional Consulting Package (ACP).Not every customer will fit into the underwriting guidelines you have defined. If you never make exceptions you will lower your risk, but you may miss some good paying, loyal customers along the way. So, each customer must be viewed individually. An exception maker must be designated. If every sales associate has the ability to make exceptions, a dealer is likely to wind up with inconsistent buying, adversely impacting the portfolio performance. If after a sales associate has checked off all required items and a potential customer doesn’t meet every requirement on the underwriting list, but the associate believes an exception could be made, an exception maker is called to review the deal and make a decision. This way, the same person or small group of people is looking at all questionable deals and making all the decisions. This design allows them to manage effectively without any additional consulting. The key is underwriting control by a few approved decision, or exception, makers. The most successful also continually measure their performance against their peers to improve their own performance. {-Variable.fc_1_url-

The owners of Nutley Auto spoke to us about their dealership, staff, customers, and what they tell others about paving a solid path for business success. By clicking the submit button below, you are agreeing with Bobit Business Media’s Privacy Policy and this outlined level of consent.By clicking the submit button below, you are agreeing with Bobit Business Media’s Privacy Policy and this outlined level of consent. If your employees have properly worked the other processes at your dealership, then collections can be easy. The dealership can maintain a larger portfolio without increasing personnel expense. Collections will always be difficult. However, if you treat your customers with respect, charge a reasonable interest rate and keep your loans within the expected lifespan of the vehicle, your collections efforts will be significantly easier. The DCF business is the retail finance business. The first step in an effective collection process is the sales process. To start the collection process in the right direction, treat the customer with respect when selling the vehicle. There must be a definite procedure for the closing and it should involve only the person(s) who is (are) going to pay the note. The closing must be done in a quiet, private place in an unhurried atmosphere that is friendly, but serious. The manager must explain to the customer exactly what the customer should do if there is ever a problem with making his or her payment on time. The message that must be conveyed is, the manager expects to see the customer on or before the payment date, with or without the payment. The customer should not expect the dealership to chase him for payments or to call about late payments. The manager will work with him if there is a problem, but he must first come into the dealership and talk to the manager. The customer has been given a way to keep the account current even if he does not have money; with a process that is totally within his control.

Many dealerships use a checklist to explain these policies and then have the customer sign that document to indicate they understand. The idea is that whatever the problem may be, it can be solved and this is easier to accomplish face-to-face than over the phone. Issues must be forced into the open. The manager should not be afraid of the facts, nor should the customer be afraid to explain them. Do not get into conversations about payments on the telephone. If a pattern of discussing late payments on the telephone is set with the customer, he will wait for a call if he has future problems. For this same reason, we never go to the customer’s home or work to collect a payment. If you do so, they will expect you to pick up their payment every time. The manager should reinforce the customer’s responsibility to come in, even if he does not have a payment. Written agreements carry more weight and are more likely to be successful than verbal agreements. Sit with the customer, listen to the facts, verify them independently, and make a decision. If the problem is temporary, the manager can write make a payment agreement with the customer. Any agreement with the customer should be made in writing and both the customer and the dealership manager should sign it. The customer should be given a copy of any agreement they sign. If the customer has been truthful about the situation and the manager has been objective about the agreement, the problem should be resolved. It was acknowledged that BHPH customers lived from paycheck to paycheck when the business first opened. People will always have adversities in their lives. The relationship with the customer started with respect and understanding, and it needs to continue that way. Find innovative ways to allow customers to stay in their vehicles and to continue to make payments. Work with the customer if the customer is working with the dealership. When a customer is willing to pay, keep him. espzen.com/userfiles/files/Dsc-Pc585-User-Manual.pdf

Do not let him leave because of a temporary setback. They are great sources of information on news and latest trends in the industry. NIADA, founded in 1946 has represented quality independent automobile dealers for over 65 years. NIADA assists its members in becoming more successful within the used motor vehicle industry. Through membership in NIADA, you can join with over 20,000 other professional auto dealers who share your dream of financial prosperity for your business. NIADA is your legislative advocate — protecting your business interests. The association consistently brings you industry education, valuable information, services and benefits designed to prepare members for an ever-changing marketplace. They provide educational opportunities designed specifically for BHPH dealers, as well as independent retail dealerships. You can access a list of these associations and their contact information on the NIADA website. The National Alliance of Buy Here, Pay Here Dealers (NABD) was founded in 1999 as the only organization focusing exclusively on the needs of the large and growing Buy Here, Pay Here industry. NABD, as a special interest group, is dedicated to improving the quality of Buy Here, Pay Here dealers through education, ongoing training, and by promoting the interests of self-finance dealers nationwide. Membership is open to all buy here, pay here dealers nationwide and to those who serve the sub-prime industry. This firm and its principal, Tom Hudson, concentrate on the automotive and housing lending businesses. Ton Hudson is considered to be one of the top attorneys devoted to the auto business. He and his fellow attorneys at the firm have written numerous books, manuals and guides for compliance and legal issues facing auto dealers. They also produce a newsletter, Spot Delivery, which contains updates on compliance and legal issues and is mailed to subscribers 11 times a year. You can review and order any of the material produced by the Hudson, Cook attorneys on this website. Many of the top writers in the industry contribute to these magazines. They also have a social networking site, AutoDealerPeople.com, where you can interact with other dealers and industry experts to ask questions or discuss issues facing your dealership. BHPH Online is designed specifically for BHPH and LHPH dealers and the issues they face. Dealers from around the country can communicate with one another, discuss issues, ask questions and read blog posts from industry experts and successful dealers. If you do not subscribe to their print editions, most of the material is also available online. While their focus is primarily on used car retail sales, they will occasionally feature an article on BHPH or LHPH. They also are a good source of information on what is going on in the used vehicle wholesale marketplace. 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Countless dealerships have went bankrupt because You must prepare yourself and You will need to post aWhile they have the potential of great Your Dealer Training Manual describes the You might decide You might fax or email a loan. When your customers are approved on the The Truth in Lending Act requires all dealers to If you offering your customers any type Also, if you deny your Your Dealer Training Manual holds step by step cash reporting instructions to help you Make sure you have all the required Most State Your Dealer Training Manual will let you know what The Dealer Training Manual will show you how to Many States require the dealer Learn how in your A Regular Power of Attorney allows Find out what type of Power of It is illegal in A lien is a financial claim on a You need to make sure the person that is When you follow your State's procedures for Discover more in the Dealer Training Manual. You guessed it, the You will need to keep the Integrity in this business is. This “turn over every rock” approach willA well thought out and consistent approach toThis comprehensive staff training workshopDavid regularly contributes to industry publications and speaks at national and regional events supporting the Buy Here - Pay Here industry. After graduating from Purdue University, David began his career as a collector and rapidly expanded that role to include sales and management including 12 years in the J.D. Byrider system. In all, David brings a passion for the business as well as over 20 years of operational and managerial experience in subprime consumer finance, sales, collections and Buy Here - Pay Here operations. BHPH Dealer magazine with articles on business analysis, operations bestHe is an Army Veteran, a Certified Sales Trainer, an Industry Speaker, a Published Author, and a former City Councilman.